Frequently asked questions

FAQ

What is String art?

String Art is a special type of artwork made using images you provide. It's great for decorating your space or giving as a lovely gift!🎁

What type of photos Works Best?

For optimal results, choose high-quality photos with clear details, avoiding overexposure, darkness, or flash. Not sure which photo to use? Feel free to browse our gallery for inspiration or request a free artwork preview here.

And don’t worry if your photo isn’t a perfect match for these guidelines! Our team carefully reviews each order, and if any adjustments are needed, we’ll contact you to help find the best option for a stunning final piece. 😊

Will my photo be shared or leaked online?

Your privacy is our priority! We delete all files immediately after generating the instructions, ensuring your photo remains secure

Do i need to edit my photo before uploading?

No editing is needed! Our team will handle any adjustments to make your photo shine in String Art, including enhancing clarity, optimizing contrast, or background removal.

If you have specific requests—like background removal or cropping—just leave us a note when you upload your photo. We’ll make it happen! 

Do i need to upload my photo when placing the order?

No problem if you don’t have your photo ready at checkout! You can simply click here to upload your image anytime to start the design process.

Will a delayed photo upload affect shipping times?

For DIY Kits and DIY Instructions, you can upload your photo at any time without affecting delivery speed.

However, for Finished Artwork, we’ll need to finalize the design with your photo before production and shipping. So, please be sure to upload your image for a smooth process!

Can I receive the Finished Artwork directly? Does this affect the delivery time?

Certainly! With our years of experience, we can minimize the production time and ensure accuracy. Typically, you'll need to wait an additional 1-2 days for the Finished Artwork.

How many steps are there and how long does it take to complete?

Typically, there are between 2,000 to 3,000 steps, while Color String Art has 3,000 to 4,000 steps.

With our unique DIY kit, completion time is significantly reduced, and the error rate is minimized. On average, it takes about two hours to complete every 1,000 steps.

How can I display my finished String Art?

Each package includes hook-and-loop fasteners, making it easy to hang your String Art and remove it without damaging your walls.

What if any components are missing?

We include extra components in the packaging just in case. However, if you find any items missing from your package, please email us at support@stringuart.com, and we’ll promptly send you the missing components.

What if I haven't received my Artwork Preview?

Check your spam or junk folder, as it might have ended up there. If your email is correct, you’ll receive the preview within 24 hours. If it’s not in your inbox, please email us at support@stringuart.com.

What if I’m not satisfied with the Artwork Preview?

No worries! We’re here to make sure your String Art is perfect. Here are some ways we can adjust your preview:

🔄 Composition: If you’d like the subject positioned differently, we can adjust the layout for a more balanced look.
🎭 Background: Prefer a simpler background? We can clean it up or remove certain details to keep the focus on the main subject.
🎨 Black or Color String Art: Can’t decide between black or color? We’ll show you both styles so you can choose your favorite.
🔍 Facial Details: Need to adjust something specific, like an eye or smile? Just let us know, and we’ll refine it for you!
🎉 Unlimited Adjustments: We’ll keep revising the design until you’re completely satisfied.

🌟 Quick Tip: While we strive to make every photo look great in String Art, some images may not translate as well as others. If the preview doesn’t feel quite right, you might consider trying a different photo. We’re always here to help!