Thank you for shopping with us! We’re committed to delivering your order accurately, in excellent condition, and as quickly as possible.

Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is confirmed. For Finished Artworks handcrafted by our team, please allow an additional 1–2 business days after you approve the artwork preview.

Shipment Confirmation and Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number. Please note that it may take up to 48 hours for tracking information to update.

If you haven’t received your package within 15 days of the shipping confirmation email, please contact us at support@stringuart.com with your name and order number, and we’ll look into it promptly.

Returns Policy

Please refer to our Refund Policy page for detailed information about returning items purchased from our store.

International Delivery Policy

We are pleased to offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout and may vary depending on your location and the shipping method you choose.

Please note that the estimated delivery times shown at checkout are for reference only. Actual delivery times may differ depending on the performance of the shipping carrier and customs processing in your region.