Refund policy
At STRINGUART, we specialize in creating high-quality, customized products, including String Art DIY Kits, Finished Artwork, and DIY Instructions. Due to the personalized nature of our creations, we are unable to accept returns. Each piece is meticulously designed and uniquely yours, ensuring a one-of-a-kind masterpiece tailored to your vision.
Customer Satisfaction Guarantee
If you are dissatisfied with the final product, please contact us at support@stringuart.com. Customer satisfaction is our passion, and we are dedicated to working with you to ensure you are completely satisfied with your final creation.
Replacement Policy
We understand that mistakes and accidents can happen. If you receive:
- The wrong product,
- An incorrect design, or
- A damaged product due to shipping,
we will gladly provide a free replacement. Please notify us of such issues within 48 hours of receiving your order and include relevant details and photos for verification.
Product Quality Assurance
STRINGUART takes pride in the quality and durability of our products. While we aim to exceed your expectations, we acknowledge that occasional issues may arise. According to our policy, we accept claims for defective or damaged items within 30 days of receipt.
For any concerns within this timeframe, contact us at support@stringuart.com, and we will promptly assist you.
Refunds and Cancellations
- Order Cancellation: Refund requests are accepted within 24 hours of order placement. After this period, refunds will be considered on a case-by-case basis.
- Refund Processing: Approved refunds will be issued to your original payment method within 10 business days. If you don’t see the funds after 15 business days, please contact us.